The non-refundable booking fee confirms the customer’s intention to proceed with the booking and is used to cover costs we will have incurred, such as travel and venue expenses.

The booking fee is paid at the moment of the booking and then subtracted from the total to be paid a minimum of 48 hours before the test.

The nature of our work requires our examiners to be flexible and involves travel time and costs. Therefore we require a £100 non-refundable booking fee payment when you book your appointment.

The payment is non-refundable to ensure that the subject does in fact intend to take the test.

Without these measures in place, there is a temptation for a guilty party to book a test as proof that they have nothing to hide, and subsequently cancel the booking. Please be sure you or the test taker can, and intend to make the appointment when you book with us

We are a highly mobile polygraph service for client convenience, making ourselves available days, nights and weekends. This mobility requires us to be efficient in fee collection and scheduling. We would not be able to keep our fees so reasonable if after driving several hours, an examinee decided not to show up, leaving us with no work, no income and a long drive home. For these reasons, we do require £100 non-refundable booking fee WHEN you make your appointment.

Once an appointment is made, fees are non-refundable. You may certainly call for a free consultation at any time, we simply ask that you not schedule an appointment until you are certain you can make that appointment.